Have a question? We’re here to help! Below are answers to some of the most common questions we receive. If you don’t find what you’re looking for, feel free to contact us.
Ordering & Payments
How do I place an order?
- Browse our products on https://graues.com.
- Add items to your cart.
- Proceed to checkout and enter your shipping and payment details.
- Review your order and click “Place Order.”
What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover) and PayPal.
Is my payment information secure?
Yes! We use SSL encryption and trusted payment gateways to ensure your data is protected. We do not store your credit card details on our servers.
Shipping & Delivery
How long does order processing take?
Orders are typically processed and handed off to our fulfillment partner, Amazon MCF, within [3-7 business days].
What shipping options are available?
We offer:
- Standard Shipping: Delivered in [3-7 business days] (U.S.
For details, see our Shipping Policy.
Do you ship internationally?
No
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. Use this to monitor your package’s status on the carrier’s website.
Returns & Refunds
What is your return policy?
You may return unused, unopened items in their original packaging within [30 days] of delivery. For full details, visit our Refund and Returns Policy.
How do I start a return?
- Contact us at [[email protected]] with your order number.
- We’ll provide a Return Authorization Number and instructions.
- Ship the item back to the provided address.
How long do refunds take?
Refunds are processed within [5-7 business days] after we receive and inspect your return.
What if my item is damaged or defective?
Contact us immediately! We’ll cover return shipping and send a replacement or issue a full refund.
Products
Are your products ethically sourced?
Yes! We prioritize sustainability and ethical practices. Learn more on our About Us page.
Do you offer warranties?
Most products come with a [1-year limited warranty] against manufacturing defects. Check product descriptions for details.
Can I customize or personalize products?
Currently, we do not offer customization. Follow us on social media for updates on new features!
Account & Technical Issues
How do I reset my password?
Click “Forgot Password” on the login page and follow the instructions sent to your email.
Can I change my order after placing it?
Contact us ASAP at [[email protected]]. If your order hasn’t been processed, we may be able to update it.
Why is my account locked?
For security reasons, accounts may be locked after multiple failed login attempts. Contact us to unlock it.
Contact Us
Still have questions? Reach out to our friendly team:
- Email: [[email protected]]
- Business Hours: Mon-Fri, 9 AM – 8 PM EST
- Address: 34 N FRANKLIN PO BOX 687
- 1999
- Pinedale, Wyoming 82941
- + 1 312 6803991
Follow us on social media for updates and promotions: