Effective Date: 01/01/2024

Thank you for shopping at Graues LLC . We strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, we offer a refund and return process as outlined in this policy.

By purchasing from https://graues.com, you agree to the terms of this Refund and Returns Policy.

1. Eligibility for Returns and Refunds

To be eligible for a return and refund, the following conditions must be met:

  • The item must be unused, in its original condition, and in the original packaging.
  • The return must be requested within 30 days of the delivery date.
  • Proof of purchase (order number or receipt) is required.

The following items are not eligible for return:

  • Items that are damaged due to misuse or improper handling.
  • Items that are not in their original condition or packaging.
  • Items marked as “final sale” or “non-returnable” on the product page.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at [email protected] within 30 days of receiving your order. Provide your order number and details about the product you would like to return.
  2. We will provide you with a Return Authorization Number and instructions on how to return the item.
  3. Pack the item securely in its original packaging and include all accessories, tags, and documentation.
  4. Ship the item to the address provided in the return instructions.

Note: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved:

  • Refunds will be processed to the original payment method within 2-5 business days.
  • Shipping costs are non-refundable unless the return is due to an error on our part.
  • You will receive a confirmation email once the refund has been issued.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. We will provide instructions for returning the item and will cover the cost of return shipping. Once we receive the item, we will either:

  • Issue a full refund (including shipping costs), or
  • Send a replacement item at no additional cost.

5. MCF Amazon Shipping

Since we use Multi-Channel Fulfillment (MCF) by Amazon to ship orders, the following applies:

  • Delivery times and shipping costs are determined by Amazon’s fulfillment network.
  • If you need to return an item fulfilled by Amazon, we will provide you with a return label or instructions to ship the item back to the appropriate fulfillment center.
  • Refunds will be processed once the returned item is received and inspected.

6. Exchanges

We do not offer direct exchanges. If you would like a different item, you must return the original item for a refund and place a new order.

7. Non-Returnable Items

Certain items are non-returnable for health and safety reasons, including:

  • Personalized or custom-made products.
  • Intimate or sanitary goods.
  • Perishable goods (e.g., food, flowers).

8. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

Graues LLC
Email: [email protected]
Address: 34 N FRANKLIN PO BOX 687
1999
Pinedale, Wyoming 82941

This Refund and Returns Policy is a starting point and should be customized to reflect your specific business practices and legal requirements. Consult a legal professional to ensure compliance with all applicable laws and regulations.