Graues LLC  is committed to ensuring your orders are delivered quickly and efficiently. Below are the details of our shipping processes, timelines, and policies.

By placing an order on https://graues.com, you agree to the terms outlined in this Shipping Policy.

1. Order Processing

  • Orders are typically processed and handed off to our fulfillment partner, Amazon Multi-Channel Fulfillment (MCF), within 1-2 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods and Delivery Times

We use Amazon MCF to fulfill orders, ensuring fast and reliable shipping. Delivery times depend on the shipping method selected at checkout and your location.

Domestic Shipping (U.S.)

  • Standard Shipping: [Insert Estimated Time, e.g., “3-7 business days”].

International Shipping

  • we don’t ship to the rest worldwide

3. Shipping Costs

  • Shipping costs are calculated at checkout based on the selected shipping method, package weight, and destination.
  • Free shipping may be available for orders over Standard Shipping.

4. Tracking Your Order

  • Once your order is shipped, you will receive a confirmation email with a tracking number and a link to monitor your package’s delivery status.
  • For questions about tracking, contact us at [email protected].

5. Shipping Delays

While we strive to meet delivery estimates, the following factors may cause delays:

  • Inclement weather or natural disasters.
  • Customs clearance for international orders.
  • Carrier delays (e.g., high shipping volume).
  • Incorrect or incomplete shipping addresses.

If your order is delayed, we will notify you via email and work with Amazon MCF to resolve the issue promptly.

6. Lost or Stolen Packages

  • If your tracking information shows a package as “delivered” but you have not received it, contact your local postal service or carrier first.
  • If the package is confirmed lost or stolen by the carrier, we will work with Amazon MCF to reship your order or issue a refund.

7. Address Changes

  • Ensure your shipping address is accurate at checkout. If you need to correct an address, contact us at ([email protected]) immediately.
  • We cannot modify shipping addresses once an order has been processed by Amazon MCF.

8. Returns and Shipping

https://graues-com/refund_returns/For returns, please review our Refund and Returns Policy. Return shipping costs are the customer’s responsibility unless the return is due to an error on our part (e.g., wrong item shipped).